Епіцентр service bot
In short
Customer support for a big Ukrainian retailer without phone queues. Judging by the profile, it is about helping shoppers rather than selling products in chat. Independent review: we have no connection to the company.
About the bot
Epicentr is a well-known Ukrainian chain of hypermarkets for home improvement, renovation and building supplies, and it runs its own Telegram assistant. The bot calls itself a digital helper for shoppers and a support desk, so it is the place for questions about orders, delivery, returns or store operations.
The profile is very brief, so you will only see the exact menu once you start. Browsing products and checking out still seem to happen on the chain's website, which the bot points to. We would treat it as a fast way to reach support instead of calling.
Using the bot is free; it is a store service. Still, large retailers attract fake accounts promising giveaways or refunds. The real assistant carries Telegram's verification check mark, so look for it before sharing an order number or phone number.
Conversations are in Ukrainian only, according to the profile.
You'll like it if
- Epicentr customers with a question about an order or delivery
- shoppers who prefer messaging over phone calls
- shoppers who like sorting things out in chat
Skip it if
- anyone hoping to browse the full product catalog in Telegram
- users who need English or Russian
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